Terms & Conditions

Credit Card Information — A Valid Credit Card must be used to secure all bookings. All accommodation will be charged in New Zealand Dollars.

All clients will be required to provide a credit card at hotel check-in to cover incidental charges. You may also be required to present photo ID on arrival at the hotel.

Cancellations — A cancellation charge will apply for all bookings after the confirmation has been issued.

When a booking is cancelled within 2 days of the check in date, no refund will be given. The same will apply if the client does not show up at a property.

When a booking is cancelled anytime up to 2 days prior to the check in date a cancellation fee of $25.00 will be charged.

Amendments — An amendment charge may apply in all bookings after the confirmation has been issued. If you would like to extend the length of your stay or the number of rooms on a particular property then no extra charges will apply.

If you would like to decrease the length of your stay or the number of rooms on a particular property then a fee of $15.00 will apply if outside of 2 days prior to check-in. If within 2 days to check-in the first night's accommodation may be charged. Should you require a change to a booking from one property to another you will not be charged an amendment fee but you will be charged a cancellation fee on the property that you are cancelling (please see cancellation policy for this).

All amendments or cancellations must be made in writing by emailing us on res@mchg.co.nz or by faxing us on 0800 62 46 46.

Child Policy — Children up to 12 years old sharing a room with an adult, using existing bedding and not requiring a rollaway bed, will be accommodated free of charge. In any circumstances where a rollaway bed is required, the extra person rate will apply. Cots are available at the same cost as an extra person charge.